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Advanced MSA - Clinic
Veterans Health Administration · Posted 14 days ago
Hybrid Charleston, SC $50K – $65K Apply by Sep 11, 2026 Medical Support Assistance ISFJISTJ HealthcareHospitality
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) serves as a Medical Support for Nutrition & Food Service and has the ability to fully perform the duties/functions related to all aspects of the full performance AMSA, GS-0679-06 position in Charleston especially scheduling in a large specialty clinical service line, specifically Nutrition Services. *The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant (MSA) position provides medical administrative support to the Nutrition And Food Service and is an integral member of the team to effectively carry out day-to-day administrative operations of the service.
- →Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →The incumbent responsible for coordinating information and actions related to patient care services on the phone, including, but not limited to the following: Familiar with the MSA related VHA Directives for: Outpatient Scheduling Processes and Procedures, Process for Managing Patients when patient demand exceeds current clinic capacity, priority scheduling for Nutrition and Food Services.
- →Knowledge of patient eligibility for VA medical care, priorities for care, release of information and HIPPA laws.
- →Must demonstrate technical expertise in the use of multiple systems (i.e Vista and GUI) and current computer technology.
- →Skills in compiling readily available data from prescribed sources.
- →Schedules appointments and utilizing the electronic Waiting List in a timely manner.
- →Possess working knowledge of inpatient and clinic processes and services.
- →Provide administrative support to variety of staff and other members of the interdisciplinary team.
- →Must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.
- →Work Schedule: Monday - Friday 7:00am-3:30pm or 7:30am-4:00pm Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: cb655a27-0708-494d-899b-5ad18c8f78ac
Posted via USAJobs