Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site North Chicago, IL $51K – $66K Apply by Sep 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent performs as an Advanced Medical Support Assistant within the Captain James A Lovell Federal Health Care Center (FHCC) in the Group Practice Management (GPM) Department. Within one of the following sections: Centralized Scheduling (FHCC, DoD, and Mental Health Call Centers), Medical Home Port Clinics (DoD), Immunization Clinic (DoD), Referral Management, Community Care, Community-Based Outpatient Clinics (Kenosha, Evanston, and McHenry CBOCs), Clinical Support Clinics among others.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Functions or Scopes of Practice An acute and outpatient care setting for both VA and DoD patients in accordance with VHA Directive 1230 and 1232 for scheduling of appointments.
- →Works collaboratively in an interdisciplinary coordinated care delivery model and performs administrative duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →Assigned Duties: Incumbent uses a variety of window-based applications in day-to-day activities and duties such as Outlook, Excel, and Word; competent in use of the medical record applications (Revenue Cycle, Power Chart, Joint Legacy Viewer (JLV), DoD Genesis, Rad Net, Perioperative Scheduling in Schapp Book, and Remote Data), and can retrieve the necessary data when required.
- →Collects and retrieves complex technical data, ensuring productivity remains at the desired level.
- →Capable of efficiently carrying out responsibilities in the event of computer system failure by managing phone calls, directing activities, and fulfilling any necessary role during an emergency.
- →Support patient safety standards by ensuring that all patients are accurately identified by Cerner.
- →This is achieved by utilizing two forms of identification: the date of birth and the patient's first and last name.
- →The Veteran Health Identification Card (VHIC) may also be presented by the patient for identification purposes.
- →The incumbent is required to validate and update patient demographic information during each interaction with the patient, whether in person during check-in or over the phone.
- →This will reduce the occurrence of returned mail due to incorrect addresses and the inability to contact the patient by phone due to a wrong number.
- →The incumbent will ensure that all VA and DoD patients' records are correlated in (Electronic Health Record) and will verify/update demographics and insurance information that will connect to Joint Legacy and DoD Genesis on every patient visit.
- →The incumbent daily responsibilities include the scheduling, cancellation, and rescheduling of patient appointments, printing the Patient Tracker appointment list for schedule patients the day prior, and the verification and clearing of workload queues (Displaced, Cancel/No- Show, Past Due Arrivals, Referrals, and Future Requests) in Revenue Cycle daily.
- →Establish and sustain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., facilitate/process secure messaging with the patient and team effectively both orally and in writing when needed; assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities).
- →Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: f181a1ad-6bda-447a-9002-aab45d411273
Posted via USAJobs