Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 36 days ago
On-site Indianapolis, IN $46K – $60K Apply by Aug 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Department of Veterans Affairs, Indianapolis VA Medical Center is seeking motivated individuals to join their team to serve as an Advanced Medical Support Assistant in the HAS PRMS Clinic. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
What You'll Do
- →Day to day tasks include, but may not be limited to: a.
- →Knowledgeably utilizes VA scheduling software including the Electronic Health Record, ISS, VS GUI and Virtual Care Manager in establishing patient appointments within the appropriate desired date. b.
- →Adheres to scheduling protocol on patient outreach attempts and ensures appointments entered in ISS are accurately reflected in CPRS. c.
- →Appointments are cancelled/rescheduled according to established protocols and informational note is entered in CPRS. d.
- →Patients receive a call 24-hours in advance and are reminded of scheduled appointments. e.
- →Verifies and updates demographic and eligibility information in computer systems. f.
- →Refers all questions requiring immediate medical or clinical attention to the appropriate health care team member.
- →The incumbent utilizes various reports to complete assigned tasks, such as EARR (Error Action Required report), 1st time appointment reports, consults due reports, and other national, VISN, and locally developed reports.
- →Additional day to day tasks includes, but may not be limited to: a.
- →Assists in the update, development, and maintenance of program materials, packets, and other printed materials. b.
- →Assists with the orientation/on the job training of new staff. c.
- →Completes work orders and contacts appropriate staff when requested to support the environment of care. d.
- →Prepares correspondence to support the administrative functions of the assigned team; all correspondence is neatly formatted and checked for appropriate spelling and grammar, all documents are the current version, and outgoing Certified mail meets USPS standards. e.
- →Participates in scheduling/phone audits and reviews to ensure effective scheduling practices. f.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: e431d8b9-7f16-4f74-95c8-f50e570a3190
Posted via USAJobs