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Advanced Medical Support Assistant
Veterans Health Administration · Posted 46 days ago
On-site La Crosse, WI $45K – $59K Apply by Jun 1, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
This position serves as an Advanced Medical Support Assistant (AMSA) in the CBOC Clinic at the Tomah VA Medical Center in LA CROSSE, WI. The AMSA's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
What You'll Do
- →Major duties: Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability, utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.
- →Communicate with non-VA medical facilities.
- →Prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
- →Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate.
- →Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
- →Conducts patient/employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals, documents complaints, and provides follow-up and suggests resolutions to supervisor.
- →Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- →Work Schedule: Full-Time, Monday - Friday, 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Requirements
- ✓You must be a U.S.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Personality Fit
Job ID: e1858151-dc7c-4d59-8569-e167cc3f9ab4
Posted via USAJobs