Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site East Orange, NJ $54K – $70K Apply by Oct 9, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The VA New Jersey Health Care System is currently recruiting for an Advanced Medical Support Assistant assigned to the Specialty Patient Aligned Care Team (PACT) for the Medical Administration Service (MAS) of the VA New Jersey Healthcare System (VANJHS). The VANJHS is comprised of two comprehensive healthcare facilities in East Orange and Lyons, and eleven Community Based Outpatient Clinics (CBOCs) located throughout the state.
What You'll Do
- →Major duties include but are not limited to: Participates in daily team meetings where the PACT team consisting of a provider (MD, NP, and/or PA), registered nurse care manager, and an MSA review individual patient requirements and formulates a plan for delivering the optimal level of care in the appropriate setting.
- →Engages proactively with Veterans through multiple avenues to include MyHealtheVet (secure messaging), VetLink, VAOS, recall system or in person.
- →Educates other members of the care team about scheduling protocol.
- →Provides information to and receives patients reporting for scheduled and unscheduled visits.
- →Processes and directs patients in an expedient and efficient manner.
- →Incumbent is also required to administratively screen all Veterans to determine the nature of medical problems and provide administrative assistance as required.
- →The Advanced MSA coordinates with team members to review clinic utilization and ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, making necessary adjustments as needed.
- →Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Maintains effective communication with patients, care teams, VA medical centers, and outside agencies to support continuity of care.
- →Processes secure messaging requests from the patient to the team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.
- →Tracks follow-up care (e.g., consults, tests); monitors pre-appointment readiness (e.g., X-ray, labs, EKG).
- →Participates in daily huddles and weekly meetings to plan care and adjust workflow.
- →Reinforces care plans and self-help solutions; documents in the electronic record.
- →Performs other duties as assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: de5cb47c-c5d9-4d55-8ab2-d8b94bef9c27
Posted via USAJobs