Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 11 days ago
On-site Omaha, NE $46K – $60K Apply by Sep 14, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Outpatient Scheduling Service AMSA impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service. Responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
What You'll Do
- →Total Rewards of a Allied Health Professional Major duties include (but not limited to): Schedule, cancel, re-scheduling appointments.
- →Screen and receive phone calls in a timely manner.
- →Attend meetings/huddles where patient care planning and management occur.
- →Completes daily duties assigned and required by supervisor.
- →Adjust the flow and sequencing of the work to meet team and patient needs.
- →Coordinates administrative services for veterans, family members, caregivers, general public and clinical staff.
- →Receive medical records and follow clinical process to address or handoff.
- →Develop and maintain effective working relationship with all clinical and administrative staff in support of direct patient care.
- →Applies all pertinent laws, regulations, directives and policies for VA Healthcare Benefits.
- →Completes assigned special audits, studies and appropriate data for reporting processes.
- →Generates patient workload reports for validation and monitors activity in clinical areas.
- →Interpret and communicate requirements of VHA Scheduling Directives.
- →Protects printed and electronic files containing sensitive data.
- →Demonstrates infection control practices for disease prevention; i.e. handwashing, standard precautions, and isolation procedures.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: cbc2aec2-cbfa-497b-8cb4-ceea013181fa
Posted via USAJobs