Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
About the Role
The Advanced Medical Support Assistant (AMSA) position serves in the Primary Care Service at the VA Central California Health Care System, Fresno, CA. The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced Medical Support Assistant (AMSA) plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, and data validation issues.
- →The AMSA is the initial interaction, requiring excellent customer service skills.
- →The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions.
- →The following are not inclusive of all the duties performed by the AMSA: Maintains communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Communicates with non-VA medical facilities.
- →Facilitates secure messaging with the patient and team.
- →Manages a tracking system for follow up care such as consults, tests, etc.
- →Participates in team huddles and team meetings.
- →Schedules patient appointments.
- →Sets priorities and the flow of the work to meet team and patient needs.
- →Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- →Monitors pre-appointment requirements to assure readiness for patient visits/procedures.
- →Manages electronic wait list to verify and validate accuracy and resolve issues.
- →Provides input in problem solving on operational issues or procedures in team meetings.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: ab6ef9d2-4505-47fb-8194-9f34e44d968d
Posted via USAJobs