Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 15 days ago
Hybrid Bay Pines, FL $46K – $72K Apply by Sep 7, 2026 Medical Support Assistance ESFJESTJISFJISTJ MarketingCustomer SuccessHealthcare
Apply for this job → About the Role
The VISN 8 Clinical Contact Center (CCC) is seeking an experienced and dynamic Advanced Medical Support Assistant. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. The CCC is a 24/7 operation that provides virtual healthcare assistance to Veterans through the utilization of triage nurses, Practitioners, Pharmacist and administrative staff.
What You'll Do
- →Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Must be an excellent communicator and team player who is adaptable to the needs of a growing medical center.
- →Primary duties of the Advanced Medical Support Assistant include but are not limited to: Serves as a customer service relations provider and assists in the resolution of Veterans' concerns.
- →Assists Veterans with scheduling appointments with clinical providers.
- →Responsible for the validation of patient demographic and insurance information.
- →Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.
- →Provides guidance to section staff members to include changes in policies and procedures.
- →Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities.
- →Ensures all training requirements are met.
- →Develops and/or maintains effective and efficient communication with the patient and follow Clinical Contact Center Staff.
- →Provides expert advice on specific tasks (missed opportunities, non-vested/vest patients, workload credit for encounters and consults) procedures associated to the HAS section, and policies.
- →Trains unit members in the accomplishment of new tasks or projects.
- →Preferred Experience: Customer service, appointment, scheduling, multi-tasking between several technology systems, experience with validation of patient demographics and insurance information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: a3a781c0-f9f5-4bd7-a8ee-0ee83b6c20da
Posted via USAJobs