Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 13 days ago
About the Role
The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model within Care in the Community.
What You'll Do
- →Duties include but are not limited to: Assists Veterans by explaining community programs, coordinating their care in the community through various avenues, and providing customer service to be the patient's liaison between the VA Medical Center and the community provider.
- →Performs a variety of administrative functions associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, Dental and/or GEC program services.
- →Employee must acquire knowledge of internal organizational procedures, knowledge of various facility services, multiple computer software systems, VA acronyms and abbreviations.
- →Creates and issues authorizations for approved care through the Health Share Referral Management System (HSRM), assists with vendor location when needed, and resolves barriers to obtain care in the community to avoid patient care delay.
- →Coordinates with the Care in the Community team to review consult utilization by using various reports and communication methods to effectively support the needs of the team.
- →Coordinates sending, receiving, and routing medical records from community vendors as needed by verifying services utilized by specialty and date of service.
- →Ensures the proper disposition of Care in the Community consults assigned by making comments as appropriate and placing the consultation in the proper status.
- →Responsible for accurate appointment management and the coordination of all administrative information between the community care vendor and the Veteran.
- →This includes scheduling appointments, data entry, administratively managing consultation requests and the electronic waiting list.
- →Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established Care in the Community processes.
- →Enters all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents utilizing established procedures to the scanning unit location when records are received.
- →Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training others.
- →Must have knowledge of eligibility for VA Health Eligibility, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) laws, and Non-VA Care programs.
- →Must have a solid knowledge of multiple electronic systems and current computer technology regarding imaging applications, Vista application, CPRS, HSRM Microsoft Office Suite applications, and all other applicable programs/software and equipment.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: a1c4706a-287e-4a80-8b48-a323d316363a
Posted via USAJobs