Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 47 days ago
On-site San Diego, CA $56K – $73K Apply by Aug 12, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsCustomer SuccessHealthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) in the Community Care Service (CC) which is a service aligned with the Chief of Staff (COS) within the VA San Diego Healthcare System. The position involves performing clerical duties, customer service and other administrative duties for the proper and timely treatment of patients while also ensuring that appointment schedules are maintained. The incumbent has a foundational role within the VHA Non-VA Purchased Care Model transformation initiative.
What You'll Do
- →The Advance Medical Support Assistant (AMSA) is a high level AMSA position.
- →Patient care is delivered in a team based model.
- →Members of a team include Lead Medical Support Assistants, Program Support Assistants (PSA), Registered Nurses (RN) and AMSAs.
- →Important interfaces and collaborations also occur with larger health care system providers, which include VA and community-based specialists, hospitals, diagnostic and treating facilities, and community-based programs.
- →As a front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and family members both in person and on the phone.
- →Major duties include, but are not limited to: When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) through scanning hardware and VistA Imaging software.
- →Scans and indexes materials accordingly into CPRS VistA Imagining, on a timely basis and within established guidelines; and makes the proper disposition of documents.
- →After the scanning and indexing process is completed, the incumbent will review the quality of scanned documents to ensure integrity of scanned images.
- →The incumbent must assist with access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare locations when necessary.
- →The incumbent is responsible for generating pre-authorizations for medical care outside of the VA network of providers.
- →The incumbent also coordinates the care with multiple VA clinics, community-based providers, and Veterans alike.
- →The employee schedules medical appointments with community -based providers and documents them in the appropriate VA systems.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Benefits
- ★VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Personality Fit
Job ID: 9925ccc7-a585-4dd9-a313-91ff08109b6a
Posted via USAJobs