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Advanced Medical Support Assistant
Veterans Health Administration · Posted 61 days ago
On-site Syracuse, NY $45K – $59K Apply by Jul 30, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
Syracuse VA Medical Center is searching for (1) Advanced Medical Support Assistant (MSA) to work with the Social Work service. This position is under the supervision of the Health Administration Service. Performs clerical work in support of the care given to patients, such as receiving patients or maintaining patient files; work administering or advising on medical record systems. Analytical ability, judgment, discretion, and dedication to customer service are required.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Lists the major duties and responsibilities of the position: The MSA utilizes multiple computer applications, as well as the integrated electronic medical record system.
- →Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service.
- →Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position.
- →Assignments at this level include but are not limited to: Receives and relays incoming and outgoing telephone messages.
- →Checks patients in and out from appointments.
- →Schedules return to clinic orders Set up clinic paperwork Process faxes, scanning, and printing of docwnents Directs patients to other areas of the hospital Changes and reschedules clinics Greets patients when presenting Cancel's and reschedules appointments MSA contacts patients, VA Medical Center staff, and community medical staff daily.
- →This front-line contact will affect the perception of the quality of healthcare services provided by the VA.
- →A high degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →A caring, compassionate, and sensitive manner is essential when explaining procedures to Veterans and family members, both in person and on the phone.
- →For consults in a "Scheduled" status, MSAs will: Review Vista Image Display to determine if records have previously been received Confirm care has been received Request corresponding documentation for scheduled care Complete outstanding consults Variations in work result from changing priorities which frequently depend upon the urgency of the situation.
- →MSA must use a high degree of tact, poise, empathy, diplomacy and compassion dealing with Veterans, families, caregivers, fellow co-workers and hospital staff.
- →The work involves discussion with patients or their representatives to collect data for administrative processing, making referrals, scheduling, coordinating, and monitoring return appointments for outpatient and inpatient treatment in compliance with VHA scheduling directives and HIPAA regulations.
- →It is also expected that VACC MSAs maintain expert level knowledge in eligibility criteria, standard processing in every facet of the coordination process and the MISSION Act as it applies to Community Care.
- →Lastly, VACC MSAs will remain flexible through any future iterations or changes in process.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 8ea3f1f0-19b3-46a0-9368-b2eca0b2d883
Posted via USAJobs