Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 10 days ago
On-site Huntsville, AL $54K – $70K Apply by Jun 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Advanced Medical Support Assistant is responsible for assisting Veterans by managing outpatient appointments and performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model. Responsibilities include ensuring the clinic setup is closely monitored to effectively support clinic needs, making necessary adjustments, and collaborating with the clinic to develop and maintain effective and efficient communication.
What You'll Do
- →FUNCTIONS/SCOPE OF DUTIES: Advanced Medical Support Assistants (MSA) at grade GS-6 are responsible for assisting Veterans by providing a smooth process for managing outpatient appointments, as well as support work related to the care and treatment given to Veterans.
- →They perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g., Patient Aligned Care Team [PACT]).
- →MSAs ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, making any necessary adjustments, and working in collaboration with the appropriate staff.
- →They develop and maintain effective and efficient communication with patients, the interdisciplinary team, VA medical centers, and other agencies.
- →The Advanced Medical Support Assistant works with the Lead MSA in setting priorities and deadlines, providing input in problem-solving on operational issues or procedures, and screening all incoming calls directed to the Call Center.
- →Develops and maintains effective and efficient communication with patients, the interdisciplinary team, VA medical centers, and other agencies.
- →Performs work that requires practical knowledge of computerized data entry and information processing systems, setting priorities and deadlines, participating in team meetings, and performing administrative follow-up actions.
- →Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
- →Educates providers about shared patients who may be receiving care at multiple VA facilities or in the community.
- →Demonstrates practical knowledge of the medical facility's organization and services, eligibility rules and regulations, standard procedures, medical records management, medical terminology, security of sensitive electronic files, process improvement, and customer service.
- →Work Schedule: Monday - Friday.
- →Full-time. 7:30am - 4:00pm.
- →Work schedule subject to change based on agency needs.
- →Telework: Not Available Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
Personality Fit
Job ID: 8cc4f1af-b720-4c2f-b187-2871a6bb355d
Posted via USAJobs