Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Iron Mountain, MI $50K – $65K Apply by Sep 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant in the VA Care Community Section (VACC) at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan, under Nursing and Patient Care Service. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/ coordinating patient appointments using advanced clinic access principles, collecting and updating demographics and insurance information and customer service.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major Duties: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model: Provides administrative support to clinicians and other administrative and professional staff to coordinate patient care.
- →Administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services.
- →Receive phone calls in a courteous and timely manner, determine the nature of requests, provide the information desired using privacy rules and established processes.
- →Explaining procedures to Veterans and their family both in person and on the phone.
- →Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of work to meet team and patient needs.
- →Generating authorizations for pre-authorized outpatient, unauthorized and emergency care claims, while making eligibility determinations for the various programs in VACC.
- →Works closely with utilization review to ensure proper authorizations are issued and appropriate correspondence is sent to vendors.
- →Acts as a liaison between the veteran and the vendors with regard to the VACC section and VA clinical services.
- →Obtains requested reports, x-rays, labs and any pertinent information required to complete the VACC Coordination consult in CPRS.
- →Ensures all necessary components and documentation is distributed to appropriate services at the private institution where service will be provided.
- →Prioritizes requested procedure based on urgency.
- →Maintain a current directory of contact information in Excel, to include name, address, phone, and fax numbers of institution, contact person.
- →Generating correspondence to the Veterans and various providers and managing all received correspondence related to their Community Care.
- →Provides advisory and technical assistance to Veterans and staff in answering questions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 7c6abf56-bb3d-47b8-8265-14fd2b0273cd
Posted via USAJobs