Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
The Advanced Medical Support Assistant (AMSA) serves as a Medical Support for Patient Aligned Care Team and has the ability to fully perform the duties/functions related to all aspects of the full performance Advanced Medical Support Assistant, GS-0679-06 position in Florence and its Community Based Outpatient Clinics (CBOCs) under the Patient Aligned Care Team.
What You'll Do
- →Advanced Medical Support Assistant (AMSA) position is an administrative foundational role for any outpatient area throughout the facility.
- →To include but not limited to Call Center, Primary Care, Operator Suite, Medicine, Surgery, Mental Health, Radiology, Audiology, Dental, Spinal Cord, Rehabilitation, Nutrition, Community Based Outpatient Clinics (CBOC), or any other non-Primary Care (PACT) area.
- →The purpose of the position is to facilitate health care needs, huddle with team members for directions, and respond to Veterans or family with instructions, appointments, or actions to be taken.
- →The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within Outpatient Clinics.
- →The AMSA develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
- →The AMSA is responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet the team and patient needs; he/she works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.
- →Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
- →Track and managing of consults (active/pending), Recall List (Delinquent), Return to Clinic Order Query from ISS (Integrated Scheduling Solutions), CTM (Consult Tracking Manager), VISTA (Vista R-3) for accurate dispositioning daily.
- →Ensuring appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
- →Extracting medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards.
- →Timely receiving and directing patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referrals of questions concerning patients' care.
- →Verify and update patient demographics to include capturing of insurance data via ICB Web.
- →Ensuring patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, ISS, CTM etc.).
- →Monitoring and maintaining the delinquent recall, insurance capture buffer exception list and proper use of Vet Link for clinics assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 5149bc24-be8e-4cdc-b051-fd38a9ece8a8
Posted via USAJobs