Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
The Dayton, Ohio VAMC is looking for an Advanced Medical Support Assistant (AMSA) to support Primary Care Service. The AMSA will play an integral role in achieving first-contact resolution through Veteran-centered delivery of care.
What You'll Do
- →This position is assigned to the Dayton VA Medical Center, Primary Care Service, and is responsible for administrative/clerical duties in support of patient care including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative.
- →Principle Duties & Responsibilities include but are not limited to the following: Incumbent provides outstanding customer service on a routine basis by actively listening to customers with respect and concern; pays attention to details of the customer's needs and helps the customer arrive at a satisfactory solution in a timely manner.
- →The incumbent responds to inquiries from Veterans, Medical Center staff and other agencies regarding Veteran's entitlement to care.
- →Utilizes his/her knowledge of Primary Care clinic procedures and processes in order to accurately schedule appointments in GUI and/or VISTA in the appropriate physician/specialty clinics in accordance with existing procedures and guidelines.
- →Uses knowledge of Primary Care services and procedure guidelines to clearly inform our customers (orally or in writing) or be able to direct inquiries regarding services to the appropriate personnel for resolution.
- →Incumbent promptly answers, screens, and prioritizes telephone call in a courteous and professional manner, serving as a point of contact for patients, medical center staff and other community agencies and answers telephone calls to their assigned PACT.
- →Demonstrates proper telephone etiquette: answers phones with name, and provides location where call is answered; determines priority of inquiries and either responds to and/or routes calls to appropriate individual(s) for resolution.
- →Effectively communicates both orally and in writing with people of various backgrounds and is responsible for accurate appointment management and the coordination of all administrative information between the professional staff, using Skype instant message system and Outlook.
- →MSA will also communicate with patients using secure message, mail and telephone; MSA demonstrates ability to provide clear, understandable and correct information to internal and external customers.
- →Provides and accepts written and\or oral communication to and from professional staff regarding patient concerns so that the proper resolution may be rendered for the benefit of the patient and the organization.
- →Completes written, fax, mail and phone requests to non-VA medical offices/facilities to secure patient treatment documents supporting expeditious patient continuity of care.
- →Handles all Release of Information (ROI) requests in ROI plus system by ensuring that all records request are faxed and received back in a timely manner.
- →Work Schedule: Full-time, 8:00am to 4:30pm Telework: Available Virtual: This is not a virtual position.
- →Functional Statement #: 91503-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 4b9f1e8e-4cf6-4a02-ba3f-480549db6149
Posted via USAJobs