Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 46 days ago
On-site San Francisco, CA $63K – $82K Apply by Aug 11, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant serves as a facilitator and administrative coordinator for a high-volume surgical sub-specialty which includes staff physicians, surgical residents and nursing staff. The AMSA works closely with the chief/senior resident and may accompany the team on rounds and be present in the outpatient clinics. The Advanced MSA extends the capability of the surgical residents by performing non-clinical duties which would otherwise need to be done by the physician staff.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties include but are not limited to: Scheduling, cancelling, and re-scheduling patient appointments by managing appointment requests.
- →Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools.
- →Documenting all patient related correspondences and outreach for scheduling in the electronic medical record.
- →Check-in/check-out procedures for patient visits and ensuring patient demographics (to include but not limited to mailing address, contact information, email, basic eligibility, etc.) are validated and up to date in the patient's record.
- →Logging into phone system application, (multiline phone system application) as directed by the supervisor, to answer incoming calls in accordance with standard operating procedures and customer service policy.
- →Taking accurate telephone messages and/or documentation of contact within our electronic medical record system.
- →Responsible for Lobby Management, including, but not limited to monitoring the reception patient check-in/check-out line, general cleanliness of the lobby.
- →Appropriately complete initial paperwork for same day walk-in "triage" patients, notifies the appropriate nursing staff members and alerts clinical staff immediately of any urgent/emergent issues.
- →Collaborates effectively with fellow SFVAHCS staff to ensure patient concerns are addressed.
- →Reviews upcoming pending appointments, as necessary, to ensure patients are being seen appropriately.
- →Electronically uploads outside test results into electronic medical record.
- →May provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to new employees.
- →Must have minimum basic knowledge of Veteran Health Care Eligibility included but not limited to: Mission Act eligibility for Community Care services, CHAMPVA, VA Priority Groups, and Dental eligibility.
- →The MSA must also have general knowledge of the role of other San Francisco VA Health Care System departments included by not limited to Medical Services, Business Services, Environmental Management, and Patient Experience.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 467a9a80-9051-4c8a-bafb-af50b495d433
Posted via USAJobs