Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 56 days ago
About the Role
The employee is at the full performance level for a Medical Support Assistant (Advanced), performing a full range of duties in the Syracuse VA Medical Center. The MSA performs a wide variety of administrative and clerical duties as a member of the health care team. MSA 's may be assigned to an area and rotated to different areas as needed.
What You'll Do
- →Duties include, but are not limited to: The MSA utilizes multiple computer applications, as well as the integrated electronic medical record system.
- →Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service.
- →Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position.
- →Assignments at this level include but are not limited to: a.
- →Receives and relays incoming and outgoing telephone messages. b.
- →Checks patients in and out from appointments. c.
- →Schedules return to clinic orders d.
- →Set up clinic paperwork e.
- →Process faxes, scanning, and printing of documents f.
- →Directs patients to other areas of the hospital g.
- →Changes and reschedules clinics h.
- →Greets patients when presenting i.
- →Cancel's and reschedules appointments MSA contacts patients, VA Medical Center staff, and community medical staff daily.
- →This front-line contact will affect the perception of the quality of healthcare services provided by the VA.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination or health assessment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 4468380e-ebcf-4ed6-bf4d-9c5857bfb7d0
Posted via USAJobs