Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 47 days ago
On-site Battle Creek, MI $52K – $68K Apply by Aug 7, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Battle Creek VA Medical Center is recruiting for an Advanced Medical Support Assistant (AMSA) to function in Specialty Service, Physical Rehabilitation the Battle Creek VA Medical Center. This position provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Medical Center.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Summary of Duties - Advanced Medical Support Assistant Provides administrative, clerical, and scheduling support for Rehabilitation clinics at Battle Creek VAMC or Wyoming CBOC.
- →Manages patient flow and clinic operations using advanced knowledge of VA policies, procedures, and scheduling directives.
- →Triages all incoming telephone calls, greets and assists visitors, and ensures timely communication of messages.
- →Schedules appointments within required timeframes based on provider instructions, Veteran preferences, and VHA scheduling guidelines.
- →Reviews active and pending consults daily using designated VA tools and screens consults for Service Agreement compliance.
- →Adjusts clinic schedules to maximize capacity, manage cancellations, and ensure appropriate use of appointment slots.
- →Communicates effectively with Veterans, providers, Rehabilitation Team members, and PACT/PCP staff regarding appointments and consults.
- →Processes secure messages, documents communication in the patient record, and assists with Virtual Care (CVT/VVC) scheduling.
- →Participates in huddles and interdisciplinary meetings to coordinate and plan patient care and clinic flow.
- →Performs administrative tasks such as scanning, filing, referral entry, monitoring workflows, and documenting complaints or issues.
- →Guides patients through the hospital system and provides follow-up on concerns, offering suggested resolutions to supervisors.
- →Manages Outlook calendars and computer clinics, ensuring high-priority meetings and trainings are appropriately scheduled.
- →Provides coverage for administrative support colleagues within Rehabilitation Battle Creek and CBOCs as assigned.
- →Coordinates follow-up visits for Veterans needing to pick up equipment and communicates with Prosthetics regarding equipment needs.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 3c77a2fa-581f-478d-bd85-e067baf7d3b0
Posted via USAJobs