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Advanced Medical Support Assistant
Veterans Health Administration · Posted 64 days ago
On-site San Diego, CA $56K – $73K Apply by Jul 20, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
Serves as the Advanced Medical Support Assistant (AMSA) for the Ward Administration of Nursing Service at the VA San Diego Healthcare System. The Advanced Medical Support Assistant(s) provides specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model. AMSA(s) are assigned to inpatient wards/ units and outpatient areas.
What You'll Do
- →The duties include but are not limited to: Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the Veteran.
- →Performs Admissions, Discharges, and Transfers (ADT) movements via VA computerized application systems.
- →Completes varied assignments which are complex and detailed in nature, requiring coordination with the self directed team members, team coordinator, administrative and clinical staff within the medical center and community providers.
- →Assures that all visitors and telephone calls are referred in a prompt and courteous manner.
- →Provides information and technical support on availability of services, points of contact, and necessary authorizations and approvals.
- →Plans and carries out the assignment, revolving most of the conflicts that arise during the execution of the assigned duties.
- →Schedules appointments, including interpreting, and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guideline.
- →Schedules Veterans for future appointments in accordance with clinic profiles and input from Veterans to include combining appointments when possible and scheduling appointments prior to discharging the clinical/inpatient setting.
- →Cancels, reschedule patients appointments and/or consults.
- →Monitors both inpatient and outpatient appointments for areas of responsibility.
- →Process all emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Coordinates the work with others as necessary and interpreting policy on their own initiative in terms of established objectives.
- →Provides the customer with consistent information according to established policies and procedures.
- →Listens to all customer/Veteran feedback, positive and negative, acting to resolve complaints within their control, and reporting feedback to management (or team leader) in a timely manner.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Education is NOT required.
Personality Fit
Job ID: 38ccaccb-428d-4b30-9f35-f3321cd9f720
Posted via USAJobs