Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 3 days ago
About the Role
The Charles George Medical Center is currently recruiting for one (1) Advanced Medical Support Assistants within the Community Care Service. The incumbent is responsible for initiating and carrying out a variety of administrative and technical duties in support of the Office of Community Care. This person provides administrative support to coordination of patient care and appointments and logistical factors associated with direct patient care such as the coordination of care.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA is responsible for scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Assignments at this level include, but are not limited: scheduling, canceling, re-scheduling patient's appointments and/or consults; verifying and updating demographics and insurance information; performing basic edibility, and preauthorization requirements for specific coverage.
- →Duties may include but are not limited to: Perform at a competent level and work collaboratively in the Community Care coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
- →Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
- →Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
- →Responsible for maintaining/scheduling appointments.
- →Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- →Maintains patient's confidential records, copies, and file documentation.
- →Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy.
- →Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 1d8e952c-2cb6-4631-84de-b61655339af0
Posted via USAJobs