Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
Hybrid Salem, VA $54K – $70K Apply by Jul 20, 2026 Medical Support Assistance ESFJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant in Home Based Primary Care for HBPC Nurse Manager and Medical Director of the Home Based Primary Care (HBPC) Program of Geriatrics.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Receives telephone calls including those from seriously ill patients or their family members.
- →Ascertains the identity of the caller and the nature of the call to triage for urgency.
- →Receives and opens incoming correspondence, screening items to be handled personally and appropriately forwards or establishes suspense files for those items requiring later action by staff.
- →Assures that critical calls and correspondence are forwarded appropriately and that all patient information is made available to clinical staff.
- →Creates, copies, edits, stores, retrieves, and prints a variety of correspondence and documents (letters, minutes, memos, reports, calendar, etc.), from handwritten drafts into final copy.
- →May be required to draft letters of response and minutes from meetings on his/her own initiative.
- →Is expected to independently screen all outgoing correspondence for conformance with regulations and station policy, including spelling, grammar, capitalization, punctuation and format.
- →Receives visitors to the HBPC office, including patients, family members, representatives of companies and facilities and various other staff members.
- →Alerts staff, particularly the Coordinator, when a problem is anticipated, to minimize its effects.
- →Maintains an active database of HBPC patients and assigned case managers.
- →Assembles, prepares, and submits patient visit logs, reports of staff time, patient admissions, discharges, and encounter forms.
- →Monitors the program budget, and keeps director and coordinator aware of the budget status.
- →Develops and maintains HBPC reports using Excel, Power Point, and other software packages to create and compile weekly, monthly, quarterly, and annual reports.
- →Is responsible for compiling appropriate information to submit the GSA vehicle usage report to Engineering on a monthly basis.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 1c57b47b-8bff-47a9-b6b2-cc840e75bb78
Posted via USAJobs