Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site San Francisco, CA $63K – $82K Apply by Jun 25, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. The San Francisco VA Health Care System uses a practice group concept that combines managed care and primary care treatment models. This position is located at the San Francisco Veteran Affairs Medical Center, San Francisco, California Ambulatory Care Service.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional At this level the Advanced Medical Support Assistant must have the ability to multi-task, working rapidly and independently with a high degree of accuracy.
- →The AMSA must be dependable, use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care.
- →Good written and oral communication skills are essential.
- →Consult Management: Coordinate the scheduling/rescheduling of consults or forwarding of consults to community care using the various scheduling systems and tools.
- →Contacts the Veteran to discuss VA and community care options, gathering the Veteran's scheduling preferences and appropriately documenting all mandatory consult scheduling elements as outlined in VHA Directive 1232, Consult Management.
- →Responsible for tracking consult progress from file entry date to the scheduled date or cancellation of the consult.
- →Documenting all patient related correspondences and outreach for scheduling in the electronic medical record.
- →Check-in/check-out procedures for patient visits and ensuring patient demographics (to include but not limited to mailing address, contact information, email, etc.) are validated and up to date in the patient's record.
- →Responsible for capturing Non-VA health insurance utilizing the Insurance Capture Buffer software.
- →Logging into phone system application, (multiline phone system application) as directed by the supervisor, to answer incoming calls in accordance with standard operating procedures and customer service policy.
- →Responsible for managing incoming and outgoing digital and physical faxes.
- →Distributes, receives, sorts, and delivers incoming and outgoing mail or other documents to the appropriate individuals.
- →Responding to incoming correspondences, including, but not limited to, VA emails, Instant Messages, Voicemails, and Secure Messaging within the timeliness parameters as outlined by department.
- →Responsible for Lobby Management, including, but not limited to monitoring the reception patient check-in/check-out line, general cleanliness of the lobby (if needed escalating concerns to other departments as necessary), restocking flyers and brochures, and addressing Veterans that have been waiting longer than 15 minutes.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution at this grade level.
Personality Fit
Job ID: 104e3b9f-cfc6-4e29-a09d-e1b83ee5cbfd
Posted via USAJobs