Job Listing
Advanced Medical Support Assistant (Telehealth)
Veterans Health Administration · Posted 50 days ago
About the Role
The Northern Arizona VA Health Care System is seeking highly energetic candidate to fill an Advanced Medical Support Assistant vacancy with the Connected Care Service Line under the Telehealth Department. Incumbent is the initial key contact for Veterans seeking medical treatment through Telehealth, experiencing medical problems, and requesting information at the clinic.
What You'll Do
- →30 Day Hiring Model: The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection.
- →This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions.
- →Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.
- →What Applicants Can Expect: Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.
- →Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.
- →Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.
- →Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.
- →After meeting pre-employment requirements, candidates will receive a final job offer and start date.
- →Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service.
- →If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.
- →Major duties include but are not limited to: Performs all scheduling functions for Connected Care, which may include both local and distant site collaborations.
- →Responsible for answering telephones, greeting patients, relaying messages to appropriate staff inside or outside of the Connected Care Service Line, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines and virtual care requirements.
- →Must have a detailed knowledge of Vista, PCE, CPRS and GUI to monitor clinic data, abstract information for providers, trouble-shoot procedures and must be able to expedite their processing and distribution in all Connected Care areas.
- →Performs a variety of administrative functions associated with patient care and treatment in Telehealth performing a variety of medical services.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: b61fc10b-31f7-41ea-864b-512aa1af517e
Posted via USAJobs