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Advanced Medical Support Assistant (Health Administration)

Veterans Health Administration · Posted 2 days ago

On-site Richmond, VA $47K – $62K Apply by Jul 1, 2026 Medical Support Assistance ESFJESTJISFJISTJ
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About the Role

This position will be assigned to the Health Benefits Unit of the Health Administration Service, Central Virginia Health Care System, Emergency Department. The incumbent provides a high level of administrative and data support.

What You'll Do

  • The primary function of this position is to make eligibility determinations for VA healthcare which requires an extensive knowledge of VA laws, directives, policies and procedures.
  • They will also be responsible for running data reports for unverified status of applications, incomplete encounter management errors due to any administrative data input and updating demographic information.
  • Incumbent will serve as advisor and expert to the HAS Section Chiefs and support the management information components of all health eligibility related programs.
  • The incumbent reviews, verifies, and analyzes data submitted for consistency with financial and program objectives, and adherence to VA directives.
  • The incumbent's responsibilities include management analyst, training, and organizational development.
  • This includes not only entering data and information, when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety.
  • Local input is compared with the Health Eligibility Center (HEC) in Atlanta, GA and will affect data entry for encounter entries that go to Austin for workload credit.
  • The incumbent must review the Incomplete Encounter Management Module (IEMM) report to clean up any discrepancies in administrative data that would prevent the transmission of encounters.
  • Responsible for performing work to support the Enrollment Coordinator/Supervisory MSA to include all administrative processes, health benefits eligibility determinations, and all aspects of the health benefits package.
  • Performs technical activities involved with screening, processing, and assisting Veterans, non- Veterans, and beneficiaries seeking multiple medical treatment benefits.
  • Provides information regarding benefits to Veterans and responds to complex questions involving regulations and/or beneficiary entitlement; communicates results to patients, families, agency employees, and Veterans organizations.
  • Reviews and processes new and recurring applications (paper, in-person, and electronic) for medical care (e.g., Dental, Behavioral Health, Geriatrics and Extended Care, Diagnostic and Therapeutic, etc.) through applying the appropriate regulatory authority to each program.
  • Processes re-enrollment into the system and assists Veterans in changing facilities if necessary.
  • Incumbent will be assigned to the Emergency Department but may be asked to perform duties in other areas of the Health Administration Service and provide back up as needed.

Requirements

  • You must be a U.S.
  • Citizen to apply for this job.
  • To be considered for this position, you must complete all required steps in the process.
  • In addition to the application and questionnaire, this position requires an online assessment.
  • The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Complete all application requirements detailed in the "Required Documents" section of this announcement.
  • As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Personality Fit

This role is commonly a great fit for these MBTI types:

Job ID: 3726c7bd-4b8f-43e1-a624-e1bf449dec63

Posted via USAJobs

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