Job Listing
Advanced Medical Support Assistant (Call Center)
Veterans Health Administration · Posted 1 days ago
On-site Indianapolis, IN $46K – $60K Apply by Sep 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The position serves as an Advanced Medical Support Assistant for the Call Center . The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
What You'll Do
- →Duties include but not limited to: Consult and Appointment Management: The MSA is responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC.
- →Incumbent will schedule all appointments with the patient's input, either in person or by phone.
- →This may require a high level of coordination to avoid patients having to make multiple trips to the clinic whenever possible.
- →Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →The MSA will assist the veteran in creating a beneficiary travel request via paper form or use of the veteran kiosk.
- →Meets, Communicates, and Interacts.
- →Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.
- →Operates Computerized Programs.
- →Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems.
- →Utilizes such programs and databases to make appointments in a clinical setting.
- →Maintains patient confidentiality with information, per HIPAA requirements.
- →Employee Education.
- →Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
- →Works Independently.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 0af871b9-a880-4fe6-9b58-6759a0ccd939
Posted via USAJobs