Job Listing
Advanced Medical Support Assistant (Ambulatory Care)
Veterans Health Administration · Posted 7 days ago
About the Role
The incumbent serves as a member of the Durham VA Health Care System, operating in a Direct Care (Ambulatory Care) area at duty stations throughout the Health Care System. The incumbent is an essential member of the Veterans health care team and communicates effectively with clinicians, nurses, and other health professionals in support of Veteran's access to medical care.
What You'll Do
- →The incumbent independently executes a range of duties essential to the delivery of healthcare services in both inpatient and outpatient settings.Major duties include but are not limited to: The coordination and scheduling of Veteran medical appointments, greeting patients, and managing phone and mail communications.
- →Collaborates closely with a multidisciplinary team to coordinate the Veterans' access to their health care services.
- →Serve on more than one Primary Care PACT team or in more than one specialty serviceline, or rotate into any scheduling area as needed.
- →Active participation in team huddles, staff meetings, and daily communication efforts to address the care needs of each Veteran.
- →Scheduling activities must comply with established national, VISN, and local guidance, particularly VHA Directive 1230 (Outpatient Scheduling Management), and VHA Directive 1232 (Consult Management), and must stay current with any updates or changes to VHA scheduling policies and procures.
- →Must have a thorough understanding of clinic processes and available medical services throughout the Health Care System to effectively interact with the Veteran and coordinate needs with other medical services to effectively interact with Veterans and coordinate with other medical services throughout the health care system.
- →Communicate with non-VA medical facilities to ensure effective coordination of care, including during transitions from inpatient discharge to outpatient services and in obtaining necessary medical documentation from Community providers.
- →Must be proficient in pulling reports from electronic health records and scheduling software systems to manage encounters, return to clinic orders, recall reminders, open slot management tools, and consults requiring initial or follow up scheduling actions.
- →Support clinic access contingency plans by adjusting appointment times, locations, or dates as needed as well as shift appointments to other providers during staffing or coverage needs.
- →Performs other duties as assigned.
- →Work Schedule: Monday- Friday (Tour of duty can vary between (7:00- 5:30 pm), final schedule will be determined upon selection).
- →Location: Two vacancies at the Durham VAMC and one vacancy at the Hillandale 1 Clinic.
- →Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 0000 Relocation/Recruitment Incentives: Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 11681d45-a1ff-4e6d-8920-ca55ba0291bb
Posted via USAJobs