Job Listing
Advance Medical Support Assistant-(Nuclear Medicine Service)
Veterans Health Administration · Posted 1 days ago
About the Role
The Primary Purpose of the Position is: To perform a variety of administrative and clerical duties associated with determining eligibility, receiving, admitting and discharging patients in support of veterans' treatment in outpatient clinics and inpatient care units at these facilities. The Organizational Location of the Position is: Nuclear Medicine Service, VA North Texas Health Care System (VANTHCS) located in Dallas, TX.
What You'll Do
- →Duties include but are not limited to: Performs receptionist, scheduler and customer service duties as assigned for proper and timely diagnosis and treatment of patients.
- →Maintains appointment schedules for multiple Nuclear Medicine Service clinics with primary responsibility over General Nuclear Medicine Section.
- →Ensures the Veterans are scheduled within appropriate timeframe and in a accordance with the ordering providers clinically desired date.
- →Reviews schedules and ensures clinic slots are managed appropriately to maximize capacity/appropriate utilization.
- →Answers questions, such as those dealing with the availability of medical appointments, or appointment changes for Nuclear Medicine procedures in the context of patient specific clinical need.
- →Changes and cancels appointments using VISTA scheduling Software/Radiology Package for Nuclear Medicine patients using protocols established by the service.
- →Maintains daily appointment schedules and generates documents/reports using appropriate software, such as Nuclear Medicine Information System (NMIS) Electronic Whiteboard.
- →Screens and receives phone calls in a timely courteous manner and determines the nature of requests.
- →Resolves and triages informal complaints and responds to requests for non-technical information.
- →Makes referrals to other Nuclear Medicine staff.
- →Provides follow-up calls to patients to remind them of appointments and facilitates reschedules if necessary.
- →Notifies physicians of cancelled requests, patient related challenges or when a study may not be able to be completed for clinical review.
- →Relays information to patients such as preparations needed for tests, the status of tests, proper diet, activity, and medicines for certain procedures and other general information.
- →Reviews daily active, pending orders/consults, future desired dates or clinically indicated appointments and return to clinic orders for accuracy and disposition.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 4f9b20ef-3c42-42a8-b383-ce5ebde509ed
Posted via USAJobs