Job Listing
Adv Med Support Assistant
Veterans Health Administration · Posted 3 days ago
About the Role
The Dayton VA Medical Center is looking for an Advanced Medical Support Assistant (AMSA). This position is assigned to the Primary Care Service and is responsible for administrative/clerical duties in support of patient care, including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to: Provides outstanding customer service on a routine basis by actively listening to customers with respect and concern.
- →Pays attention to details of the customer's needs and helps the customer arrive at a satisfactory solution in a timely manner.
- →Responds to inquiries from Veterans, Medical Center staff and other agencies regarding Veteran's entitlement to care.
- →Utilizes his/her knowledge of Primary Care clinic procedures and processes in order to accurately schedule appointments in Electronic Health Record Modernization (EHRM) in the appropriate physician/specialty clinics in accordance with existing procedures and guidelines.
- →Uses knowledge of Primary Care services and procedure guidelines to clearly inform our customers (orally or in writing) or be able to direct inquiries regarding services to the appropriate personnel for resolution.
- →Answers, screens, and prioritizes telephone call in a courteous and professional manner, serving as a point of contact for patients, medical center staff and other community agencies and answers telephone calls to their assigned PACT.
- →Demonstrates proper telephone etiquette: answers phones with name, and provides location where call is answered; determines priority of inquiries and either responds to and/or routes calls to appropriate individual(s) for resolution.
- →Effectively communicates both orally and in writing with people of various backgrounds and is responsible for accurate appointment management and the coordination of all administrative information between the professional staff.
- →All other duties as assigned.
- →Work Schedule: 0730-1600 or 0800-1630, depending on Manager preference, Monday-Friday Telework: Not available.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 91503A Relocation/Recruitment Incentives: Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 29278336-cdfd-4ed5-91ae-31b125f5b726
Posted via USAJobs