Job Listing
Administrative Officer
Veterans Health Administration · Posted 61 days ago
About the Role
The Cincinnati VHA Medical Center is recruiting for an Administrative Officer in Patient Business Services (PBS). The Administrative Officer will provides support to the Service Chief in management of various administrative programs throughout the service.
What You'll Do
- →The Patient Business Services Administrative Officer duties include, but are not limited to: Administrative Program Management and Organizational Planning - 30% Provides support to the Chief, Patient Business Services (PBS) in the management of the administrative programs within the service.
- →Completes project assignments based on the needs identified via internal/external reviews/investigative reports or observations, verbal/written responses to internal and external inquiries, maintenance of service and medical center level workload statistics, and medical center memorandums.
- →Responsible for analytical, evaluative, developmental, or advisory work, which is directed toward implementing, revising, or eliminating policies, practices, methods, procedures and/or organizational structures within the service and medical center.
- →Serves on appropriate service and medical center committees.
- →Communicates frequently with patients, patient's representatives, attorneys, and service officers for the purpose of resolving problems, explaining policies and procedures, adjusting complaints, recommending various courses of action in some cases denying requests.
- →Responsible for the operation of PBS during the absence of the Chief.
- →Data Management and Statistical Reporting - 25% Demonstrates excellent organizational, planning, problem solving, analytical and communication skills.
- →Excel, Power Point), prepares monthly workload reports.
- →Provides oversight of the daily capture of inpatient statistics through communications with the PBS Program Application Specialist and provides consultative services to other medical center staff relative to workload statistics including auditing high-cost community care providers and Veterans.
- →Human Resources Management and Labor Relations - 25% Leads in administering programs concerning such matters as equal opportunity, merit promotion, labor management relations, and position management.
- →Recommends policy for effectiveness of work methods and procedures, organizations, space and manpower utilization, management controls, information and documentation systems and similar functions of management.
- →Maintains personnel records and preparation of all papers relating to personnel actions.
- →Knowledge of Human Resources Management practices is used in recruitment, staffing, classification, employee relations, pay and leave administration, training, and other Human Resources Management programs.
- →Discusses, investigates, and responds to employee grievances and dissatisfactions in order to resolve conflicts.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is mostly of sedentary nature.
- ✓Some walking, stooping, and bending is required.
- ✓The incumbent may carry files and documents weighing up to 20 pounds from one office to another.
- ✓The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: b08be7ef-2092-41d1-bd6a-ce79a98f60b7
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