Job Listing
Veterans Service Representative (Authorization Quality Review Specialist)
Veterans Benefits Administration · Posted 110 days ago
About the Role
This position is located in a Department of Veterans Affairs, Regional Office, and Benefit Eligibility Support Team. The Authorization Quality Review Specialist is an integral part of the quality assurance program and is a key technical adviser to the Veterans Service Representatives. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.
What You'll Do
- →Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
- →Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken.
- →(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
- →Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
- →Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization.
- →Provides an explanation of errors and includes comments where attention is warranted.
- →Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
- →Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
- →Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
Requirements
- ✓There is no educational substitution for the GS-12 level.
Personality Fit
Job ID: 1fd10377-b179-495c-9930-6c27ea916659
Posted via USAJobs