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Veterans Claims Examiner - Education Benefits Specialist (EBS)
Veterans Benefits Administration · Posted 12 days ago
Remote Full-time United States $50K – $66K Apply by Sep 8, 2026 Veterans Claims Examining ISFJ Customer Success
Apply for this job → About the Role
This position is in the Education Call Center Division within the Department of Veterans Affairs, Regional Processing Office (RPO) in Muskogee, OK. Employees review education awards to ensure proper payment, eligibility, and entitlement regulations and laws have been applied in processing the education award. Advises education claimants and their representatives via telephone of their benefits, rights, and privileges which they are entitled to under the law administered by VA.
What You'll Do
- →Specific duties include: Assists individuals in developing needed evidence, preparing required documentation, and resolving errors and/or delays in obtaining benefits.
- →Explains the types of documents necessary to facilitate timely processing of claims and assists in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
- →Responsible for counseling veterans, their dependents and beneficiaries via telephone in a high-volume call center regarding the full range of education benefits through the Department of Veterans Affairs.
- →The incumbent explores all avenues of assistance available to veterans, beneficiaries, and dependents and takes initiative to encourage individuals to fully utilize these benefits.
- →Researches issue(s) to include direct contact with RO of jurisdiction if warranted, or in course of research, with other Federal or state agencies as necessary.
- →Explains decisions and reasons for decisions made by the VA and communicates verbally this information to the claimant.
- →Informs individuals of their right to appeal decisions and explains the appeal process.
- →Provides advice, expertise and problem-solving assistance to claimants who call the National Education Call Center using discretion and tact when communicating negative or stressful information.
- →Exhibits the ability to complete the contact independently and refer few calls to a higher level.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →The grade progression for this position is GS-09.
- →Work Schedule: Training Hours 8:00 am - 4:30 pm CST / Full Time Duty Hours 10:00am - 6:30pm CST Telework: Not available Virtual: This is a REMOTE Position Position Description/PD#: Veterans Claims Examiner - Education Benefits Specialist (EBS); PD37924A Financial Disclosure Report: Not Required
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 8e44f246-f09e-4258-b6e8-8b33d3386b32
Posted via USAJobs