Job Listing
Training Specialist
Veterans Health Administration · Posted 5 days ago
About the Role
The primary purpose of the position is to develop and implement the ongoing training programs for employees with MAS as well as staff within other services that have responsibility for using MAS packages to perform their duties. The position is located in the Business Office, Medical Administration Service (MAS) at the Washington DC VA Medical Center.
What You'll Do
- →Duties to include, but not limited to: Developing and administering training programs for the MAS staff as well as administrative employees throughout the medical facility and Community Based Outpatient Clinics (CBOCs) Assesses training program quality and effectiveness for continuous improvement.
- →Collaborates with supervisors and the Automated Data Processing Application Coordinator (ADPAC) to monitor and develop seamless processes within the service with the goal of improving efficiency, effectiveness and customer service.
- →Develops the training plan each fiscal year, as well as the monthly training calendar of the training programs for the service, including the day, time and training location.
- →Conducts and evaluates employee training needs In order to provide guidance to MAS management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources.
- →Coordinates requests for training funds in accordance with established service priorities on special interest training needs.
- →Provides training on scheduling packages, electronic waiting lists, eligibility and enrollment, means testing, beneficiary travel, encounter management reporting, clinic set up procedures, customer service, new MAS Initiatives, directives, processes, and Informational training material.
- →Monitors quality program implementation and indicators designed to verify adherence to requirements, prevent errors and eliminate ineffective work practices.
- →Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
- →Designs studies, training programs, and organizational strategies for identifying opportunities to improve customer service and process quality.
- →Performs audits of training processes to ensure compliance with directives, prepares report of findings, and prepares training that addresses deficient areas.
- →Applies analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of ADPAC and other programs.
- →Applies Joint Commission standards relating to service operations to assure compliance and recommend improvements to meet standards.
- →Applies comprehensive, practical knowledge of day-to-day operations to identify how mandatory changes affect employees in order to develop the training required for implementation.
- →Implements, administers, and coordinates all aspects of the training and educational concepts in order to instruct all levels of employees, students, volunteers, and management.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 99922e13-4642-41cc-a4a6-720d69182be2
Posted via USAJobs