Job Listing
Training Specialist (Lead Training Specialist)
Veterans Benefits Administration · Posted 62 days ago
About the Role
This is a remote position. Salary will vary based on your geographic location. Please visit the OPM Salary website to view the salary for your location.
What You'll Do
- →The Lead Training Specialist (LTS) in the Education Call Center Division of the Muskogee Regional Processing Office (RPO).
- →The Lead Training Specialist serves as a liaison between supervisors and employees and may plan and assign work and training as needed.
- →The Lead Training specialist serves as the training specialist for all ECC training to include all annual required station training, initial training for all new hires, and ongoing training for the ECC.
- →The ECC training program is a multifaceted program that is intended to address a wide variety of needs and objectives.
- →Types of training may include: VBA program training, basic skills, customer service training, technical training, mandatory and quality improvement training.
- →Specific duties include: Serves as the training coordinator for employees in the Education Call Center.
- →Responsible for planning, coordinating, developing, directing, and reviewing all training programs for the Education Call Center.
- →Performs quality reviews for production employees to determine individual quality levels for individual performance standards Conducts specialized reviews to determine the accuracy of trainee call actions taken and error trends to evaluate performance.
- →Prepares national ECC quality reports and provides feedback to appropriate officials.
- →Provides training assessments to employees and managers detailing strengths and weaknesses and ways to improve performance.
- →Serves as a technical advisor to Education Call Center Manager, reporting daily operational problems and develops solutions to achieve ECC goals and objectives.
- →Ensures all program requirements imposed by Education Service, VA or others are met or implemented appropriately.
- →Effectively communicates in person, via phone or electronically with employees, supervisors, claimants, and stakeholders with differing backgrounds and skills.
- →Resolves issues independently.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: aa6d7a08-247c-45b8-a973-4528ed15c855
Posted via USAJobs