Job Listing
TOUR GUIDE, NF-02/RFT, CAMP FOSTER
U.S. Marine Corps · Posted 36 days ago
About the Role
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
What You'll Do
- →NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Tour Guide JOB SERIES: 0090 PAY LEVEL: NF-02 INTRODUCTION: The position is located within the MCCS Tours+ Office which provides a comprehensive and versatile tours program for military personnel and their dependents, to include customizing for the Marine Unit Deployment Program on Okinawa.
- →The tours offered encompass local and international tours, e.g., Okinawa Battle Sites, Expo Park, Pineapple Park, Shuri Castle, Peace Park, Ie Island, Ishigaki Island, Tokyo Disneyland and, Mt.
- →Fuji, Osaka, and Kyoto to include Asian countries such as South Korea, Australia, Singapore, Vietnam and Thailand.
- →DUTIES AND RESPONSIBILITIES: Tour Operations: Independently plans and conducts a wide variety of local and international tours ranging from short excursions to extended trips for groups of up to 50 people.
- →Delivers engaging presentations covering local history, facts, cultural insights, and points of interest.
- →Answers inquiries courteously, exercising sound judgment when framing responses.
- →Maintains tour schedules, enforces safety regulations, and ensures the well-being of all participants.
- →Guest Support & Navigation: Assists guests with public transportation ticketing, train navigation, hotel check-ins, and local etiquette.
- →Translates conversations and provides cultural background to help guests navigate local facilities respectfully.
- →Community Outreach & Events: Packages and presents information about Tours+ at Newcomer Orientations, briefings, and club functions.
- →Coordinates and operates the Tours+ promotional booth at major festivals and special events.
- →Administrative & Desk Support: Provides front-desk coverage and administrative assistance during non-tour periods or as operational needs arise.
- →Delivers exceptional customer service to walk-in and telephone patrons, assists with registrations, handles inquiries, and resolves customer complaints with tact and diplomacy (escalating complex issues to management when necessary).
- →Logistics & Preparation: Research routes, road conditions, parking availability, and site information prior to trips.
Requirements
- ✓EVALUATIONS: See Duties and Qualifications
Benefits
- ★The Federal government offers a number of exceptional benefits to its employees.
- ★Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Personality Fit
Job ID: ef1fbe2a-bf93-4fc0-8335-f397496fa209
Posted via USAJobs