Job Listing
Telephone Operator
Veterans Health Administration · Posted 1 days ago
About the Role
You will serve as the Lead Telephone Operator with the VA Puget Sound Healthcare System located in Seattle, Washington.
What You'll Do
- →Distribute and balance the workload among employees in accordance with established workflow, ensuring timely accomplishment of the assigned workload and that each employee has enough work to keep busy.
- →Stay in touch with the status and progress of work and make day-to-day adjustments in accordance with priorities.
- →Maintain records of work accomplishments and time expended and prepare reports as requested.
- →Instruct employees on specific tasks and job techniques and make available written instruction, reference materials and supplies.
- →Answer questions from employees on procedures, policies, directives, etc. and obtain needed information or decisions from the supervisor on problems that come up.
- →Check on work in progress and ensure the supervisor's instructions on procedures and methods are being met.
- →Monitor working conditions such as seating, ventilation, lighting, safety, etc.
- →Resolve simple, informal complaints of employees and refers other to the supervisor.
- →Report performance, progress, training needs and behavioral problems of the employees to the supervisor.
- →Provide the supervisor with information concerning promotions, reassignments, recognition of outstanding performance and personnel needs as requested.
- →Perform other duties as assigned.
- →Work Schedule: Monday through Friday, 7:30 AM to 4:00 PM PDT.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Telephone Operator/PD40024A Relocation/Recruitment Incentives: Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). 5 CFR § 330.502 - General restriction on movement after competitive appointment applies.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: d81feca2-9c3f-413a-aeb7-9e5817fbd9ad
Posted via USAJobs