Job Listing
Telecommunications Equipment Operator
Veterans Health Administration · Posted 3 days ago
About the Role
Employee will be assigned to the Centralized Attendant Center, VA Medical Center Madison, WI, providing comprehensive telephone telecommunications support.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Performs telecommunications support assignments using customer service to recognize and route patient and other inquiries correctly.
- →Provides information of a routine nature and receives and directs callers to the appropriate area.
- →Provides general telephone and referral services to callers.
- →Interviews incoming callers and routes calls to the proper destination.
- →Operates the call distribution telephone system to receive and connect incoming and outgoing calls utilizing computerized equipment and telecommunications software.
- →Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers.
- →Maintains a record of toll and long-distance calls.
- →Operates the internal and external paging system.
- →Maintains manuals, telephone files, and directories.
- →Performs file maintenance by updating computerized telephone files and telephone directories.
- →Sets up, operates, and monitors computer systems and peripheral equipment.
- →Assists in training other personnel in the proper use and maintenance of computer and telecommunications equipment.
- →Performs other related duties as assigned.
- →Work Schedule: Monday - Friday, 8:00am - 4:30pm with rotating weekends and holidays.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓NOTE: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 372a29c4-bfb7-485f-a7be-2855812c4df9
Posted via USAJobs