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Technical Support Specialist
Defense Logistics Agency · Posted 64 days ago
Hybrid Norfolk, VA $75K – $98K Apply by Jul 20, 2026 Information Technology Management ENTJINTJINTPISTJ
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See below for important information regarding this job.
What You'll Do
- →Provides technical and analytical IT support that involves providing customer support in response to customer requests.
- →Assesses system shutdowns/software defects and coordinates with IT management to recommend replacement/modification/other action and safeguard existing systems hardware, software and automated information.
- →Develops, installs, and troubleshoots customer hardware and software issues.
- →Assists in the installation, configuration, troubleshooting, surveillance, and maintenance of a variety of hardware and software and integrates a wide range of Commercial-off-the-Shelf (COTS) software packages.
- →Identifies recurring, problematic and/or unprecedented IT deficiencies and investigates their cause and recommends remedial action to operating officials to ensure continuity of operations, satisfy end-user requirements and enhance customer service.
- →Coordinates with hardware contractors, software vendors and end users to monitor/assure hardware/software system quality, reliability, and information security.
Requirements
- ✓Are you using your education to qualify?
- ✓You MUST provide transcripts or other documentation to support your educational claims.
- ✓Unless otherwise stated: Unofficial transcripts are acceptable at time of application.
- ✓GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study.
- ✓Such study may have been performed on a full-time or part-time basis.
- ✓If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
Personality Fit
Job ID: 20a84163-51cf-461f-b046-e429af88de65
Posted via USAJobs