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Supervisory Social Services Assistant
Veterans Health Administration · Posted 96 days ago
Remote United States $62K – $100K Apply by Jul 2, 2026 Social Services Aid And Assistant ISFJ OperationsHealthcare
Apply for this job → About the Role
The employee will serve as a Supervisory Social Services Assistant, located in the Clinical Operations Department, Veteran's Crisis Line (VCL), Veteran's Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties include but are not limited to: Assigns work to subordinates (included but not limited to facility transportation plans, rescues, and follow ups).
- →Reviews work completed by subordinates and conducts performance evaluations.
- →Makes the determination of when to forward cases to the Supervisory Health Science Specialist for clinical follow up.
- →Ensures agency policies, procedures, and practices are in compliance with federal, state and VA agency standards and guidelines.
- →Communicates changes to staff in regards to policy and procedure updates, Veterans Crisis Line changes, and info as needed.
- →Proposes and recommends process improvements for Veterans Crisis Line Social Services Assistants and Lead Social Services Assistants.
- →Investigates and responds to Veterans and community complaints and inquires.
- →Provides back up consultation for staff in emergency situations.
- →Monitors reports to ensure operational coverage of staffing is met.
- →Serves as the subject matter expert for SSA and LSSA training.
- →Ensures individual training requirements for all assigned staff are complete and current.
- →Responsible for staff metrics, dashboard reviews, and leadership reports.
- →Audits information such as data entry, supporting documentation, and chart maintenance and ensures accuracy.
- →Receives and provides collateral information to other agencies having a need to know as outlined in appropriate regulations.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 To be considered for this position, you must complete all required steps in the process.
- ✓This includes completing the Supervisory Situational Judgement Test as part of the pre-certificate assessment process.
- ✓The assessment measures critical general competencies required to perform the job.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts.
- ✓If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred.
- ✓If selected, you must provide official transcripts.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 70dccac3-68c0-48ea-9f45-e80d61426f15
Posted via USAJobs