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Supervisory Program Support Assistant
Veterans Health Administration · Posted 129 days ago
On-site Hines, IL $62K – $81K Apply by Jun 5, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The primary purpose of the position is to serve as a 1st Level Supervisor over (non-clinical) functions for the Community Care (CC) staff and program. It is a foundational role within the continuum of patient care, working collaboratively with the patient care teams, healthcare providers, Community relations, and VA Business personnel.
What You'll Do
- →Fact-finding and analysis of data (financial, cost, etc.) and preparation of higher-level managerial problems assigned to the Incumbent for review.
- →Provide assistance to the organizational supervision of the program.
- →Ensure the authorizations for pre-authorized medical care are processed appropriately, while making eligibility determinations for various programs in Community Care Coordination.
- →Manages the Community Care Program.
- →Ensure all required information for eligible Veterans is provided timely to the Third Party Administrator (TPA).
- →Serves as the subject matter expert for the Community Care program and work to identify needed resources, obtain needed resources and manage resources to ensure the success of the program.
- →Coordinates the business process and software functions.
- →Ensure the business process is in place to support the implementation of technology systems.
- →Understanding of the integration of business/workflow processes, software applications, user interaction, and the data to support those functions.
- →Ensure the success of the integration, and knowledge of VISTA, CPRS, Provider Profile Management System (PPMS), and Health-Share Referral Manager (HSRM).
- →Seen as the primary resource for projects related to CC; expected to work on other related projects whenever appropriate.
- →Provide, distribute, and balance workload among employees in accordance with established workflow and experience.
- →Monitors the status and progress of work and makes adjustments in accordance with established procedures.
- →Ensure timely accomplishments of assigned workload.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: d7f4b64c-7405-4225-b73c-2d937321514f
Posted via USAJobs