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Supervisory Program Specialist - Office Manager
Veterans Health Administration · Posted 2 days ago
On-site Willoughby, OH $78K – $101K Apply by Jun 22, 2026 Miscellaneous Administration And Program ESFJESTJ Healthcare
Apply for this job → About the Role
The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Program Specialist - Office Manager at the Lake CBOC (Willoughby). The OM reports to the Facility Director and Assistant Director of COPS, providing oversight by monitoring administrative reports, bringing discrepancies, trends and outliers/corrections. Is accountable for the day-to-day activities of all outpatient care administrative programs at the clinic and is the supervisor of the patient care administrative staff.
What You'll Do
- →Provides oversight by monitoring administrative reports brining discrepancies, trends and outliers to the attention of the Facility Director Provides administrative support to all areas within the Community Outpatient Services (COPS), including scheduling, vet choice, recall, travel, etc.
- →Responsible for coordinating, directing and assuring inconsistencies on reports is corrected and deadlines for completion of reports is met.
- →Independently analyzes and evaluates the efficency of reports to ensure that the VHA goals and objectives are met if required inform the specific Facility Director of the outpatient clinic that correction action is needed.
- →Position Description/PD#: Supervisory Program Specialist - Office Manager/PD92544A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: Work is performed in an office or similar setting involving everyday risks or discomforts which require normal safety precautions.
- ✓The work area is adequately lighted, heated, and ventilated.
- ✓The work requires some physical exertion such as long periods of standing, recurring bending, crouching, stooping, stretching, reaching, and infrequent lifting of moderate to very heavy items, network, and audio-visual hardware, upwards of fifty pounds or more, which may involve supplemental staff to ensure safety.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: e512a5c6-5507-4357-9a72-810d57c37ce4
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