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Supervisory National Recovery Specialist
Small Business Administration · Posted 47 days ago
Hybrid Buffalo, NY $94K – $122K Apply by May 29, 2026 General Business And Industry ENTJESTJINTJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is located with the U. S. Small Business Administration (SBA), Customer Service Center (CSC) in Buffalo, NY. The employee serves as a Supervisory National Recovery Specialist, reporting through the Operations Supervisor to the Customer Service Manager. The incumbent supervises teams of Disaster Recovery Specialists (DRS) and Disaster Recovery Assistants (DRA) and communicates program goals and management objectives to staff.
What You'll Do
- →As a Supervisory National Recovery Specialist at the GS- 1101-12, some of your typical work assignments may include: Provide leadership and technical guidance to team members who respond to customer service inquiries for the purpose of improving the delivery of the customer service functions for the Disaster Loan Program.
- →Provide technical and subject matter expertise in all customer service functions to subordinates, other staff members and management.
- →Monitors the communication channels of the center staff, including but not limited to, telephone calls, emails, etc., ensuring the quality of all program information and professional standards are maintained.
- →Directly oversee and guide the work of team members by assigning tasks with defined deadlines, distributing and balancing workloads based on skill levels, making necessary adjustments to ensure timely completion of team objectives, and ensuring each employee contributes meaningfully to overall team results.
- →Prepares or reviews written responses to correspondence received through customer service mailbox and/or other incoming communication channels.
Requirements
- ✓APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓Verify School accreditation.
- ✓All education claimed by applicants will be verified by the appointing agency accordingly.
Benefits
- ★If selected for this position, you will be eligible for benefits.
- ★The above link is provided for your reference to explore the major benefits offered to most Federal employees.
Personality Fit
Job ID: b7b0e6a1-7288-4eb6-a865-eb5377e63276
Posted via USAJobs