Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Palo Alto, CA $86K – $112K Apply by Jul 6, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Supervisory Medical Support Assistant (MSA) serves as the operational leader for the full range of outpatient scheduling programs in the VA Sierra Pacific Network (VISN 21) Specialty Care Clinical Resource Hub (Specialty CRH) located in the VA Palo Alto Health Care System. They have supervisory responsibility for technical and administrative direction of a staff mix including GS-7 Lead MSAs and GS-6 AMSA.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Assignments at this level include, but are not limited to: Possess strong leadership skills and extensive knowledge of specialty care outpatient and telehealth scheduling operations, computerized patient databases, computer hardware and software programs, as well as outpatient clinic operations.
- →Plans and directs outpatient medical administration programs and has full supervisory responsibility for supervising assignments.
- →Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
- →Manages position responsibilities with little supervision, sets priorities and deadlines and adjusts the flow and sequencing of the work to meet team and patient needs.
- →Responsible to coordinate communications with other sites of care in VISN 21 and non-VA medical offices/facilities to coordinate care, participating in secure messaging with the patient and team, notifying patients of normal lab results, developing and managing a system for tracking needed follow up care (consults, tests, etc.) and communicating with the patient and team as necessary.
- →Participates in team huddles and meetings where patient care planning and management occur, where applicable.
- →Responsible for directing the administrative and technical aspects of Specialty CRH clinics.
- →Supervises staff in an interdisciplinary environment, where often there are conflicting needs from several members of the clinical team.
- →Clinic Management: Provides the Specialty CRH teams with the necessary clerical/administrative/technical support required to maintain a smooth, effective clinic flow and operations.
- →Promotes an environment that is conducive to positive interactions with staff, and fosters a collaborative, problem solving relationship with nurse managers and clinical staff at VAPAHCS, and other VISN 21 sites of care served by the Specialty CRH.
- →Participates in interdisciplinary work groups and committees to incorporate clinic and service goals and needs into overall facility planning.
- →Data Collection and Reports Management: Leads on the integrity and accuracy of the data capturing process and statistical reporting in the VISTA, OBA, and VSSC system.
- →Identifies workload to correct errors resulting in workload rejection in Patient Care Encounter system due to insufficient or inaccurate data.
- →Develops quality monitors on critical administrative, clerical, technical activities on an ongoing basis, report findings to Specialty CRH Leadership.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 7259a892-19a7-4d74-96da-ab1ef43b2bd2
Posted via USAJobs