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Supervisory Medical Support Assistant
Veterans Health Administration · Posted today
On-site Clermont, FL $61K – $79K Apply by Jul 6, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
Supervisory Medical Support Assistant. The Supervisory, Outpatient Clinic is located within the Prosthetics/Orthotics Prosthetics Pedorthic Clinical Serves (OPPCS) at the Orlando VA Medical Center. The incumbent has many operational managerial/supervisory duties and responsibilities within the service.
What You'll Do
- →Controlled Correspondence (Patient Advocate Complaints and Congressional inquiries) and Service Recovery Scheduling Workload Oversight (capture, analyze, delegate and monitor timeliness of scheduling workload) Standard Operating Procedure (SOP) development and communication to staff, with implementation of appliable VHA Directives.
- →Annual Scheduler competency assessment Ensure schedulers validate and update Veteran's demographics, contact preferences and health insurance in the Insurance Capture Buffer (ICB) Exceptions List and Patient Update at the time of the appointment, when applicable.
- →Ensure staff are reviewing incomplete encounters and escalating appropriately, when applicable.
- →Works closely with OPPCS staff to ensure FLOW 4 compliance consults are appropriately triaged and dispositioned.
- →Supervisory Duties Incumbent must have the ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or achievements.
- →Incumbent must have the ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality and continuity of care and ensure compliance with established policies and regulations.
- →Incumbent must have the ability to provide briefings, orientations, staff development, and staff training.
- →Incumbent monitors and makes work assignments for lower grade Medical Support Assistant (MSA) positions, typically to Advanced MSAs (AMSA) and Lead MSAs (LMSA).
- →Incumbent provides input on all Lead MSA and MSA performance and resolves workplace issues that arise.
- →Incumbent is responsible for the daily staffing assigned clinics, assuring adequate support staff is available, including coordinating of annual and sick leave amongst assigned clinics.
- →Incumbent resolves complex problem ensuring patient services are fully met.
- →Incumbent identifies educational and/or training needs, including on-the-job training to all new and established AMSAs.
- →Incumbent participates in hiring interview processes of LMSA selections.
- →Incumbent evaluates performance, completes Employee Performance Appraisals, and assists in taking disciplinary action when necessary.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 1a13a486-67de-40fc-82ac-1d317c9c4ff1
Posted via USAJobs