Job Listing
Supervisory Management and Program Analyst
Citizenship and Immigration Services · Posted 53 days ago
Hybrid Tempe, AZ $107K – $140K Apply by Aug 3, 2026 Management And Program Analysis ENTJINTJINTPISTJ Operations
Apply for this job → About the Role
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Management and Program Analyst, you will supervise Management & Program Analysts in the Data Accountability Branch performing quality assurance in ELIS and Lockbox, service level monitoring, and reporting to support Service Center Operations, Intake Ops, Field Ops, and stakeholders.
What You'll Do
- →Supervises a team of analysts managing complex, mission-oriented and management programs, oversees ELIS and Lockbox QA reviews, service level monitoring, report analysis and generation, and supports various internal and external stakeholders.
- →Plans and assigns work to subordinates based on priorities and selective consideration of the difficulty of assignments and capabilities of employees; gives advice, counsel, and instruction to employees on both work and administrative matters.
- →Conducts performance evaluations, prepares performance plans, resolves staff complaints and grievances, approves leave, and manages human resource functions including training and development.
- →Creates, updates, and ensures compliance with standard operating procedures for branch operations, including initial and recurring training for all employees.
- →Acts as the division’s representative in meetings and conferences, collaborates with internal and external stakeholders, and provides guidance and recommendations to support core services and major initiatives.
Requirements
- ✓Conditions of Employment: You must be a U.S.
- ✓Citizen or U.S.
- ✓Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S.
- ✓Citizenship and Immigration Services.
- ✓This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S.
- ✓Federal or Military employee serving overseas.
- ✓Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position.
- ✓You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
- ✓EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
- ✓Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S.
- ✓Office of Personnel Management guidance and U.S.
- ✓Office of Management and Budget plans and policies concerning hiring.
- ✓These authorities are subject to change.
- ✓Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Benefits
- ★DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
- ★Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
- ★DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
- ★For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Personality Fit
Job ID: 8cbafa30-2ec7-457d-afd5-c177a3bcad8a
Posted via USAJobs