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Supervisory IT Specialist-(System Administration/Customer Support)
Deputy Assistant Secretary for Information and Technology · Posted 13 days ago
Hybrid Phoenix, AZ $106K – $138K Apply by Sep 9, 2026 Information Technology Management ENTJINTJINTPISTJ OperationsCustomer Success
Apply for this job → About the Role
The Supervisory IT Specialist-(System Administrator/Customer Support) provides oversight and leadership, serving as the shift Supervisor at the End User Operations division of The Office of Information and Technology's Enterprise Command Operations (ECO), Enterprise Service Desk.
What You'll Do
- →Major Duties: Plans the assigned work for individual personnel to meet regular, peak load and priority requirements.
- →Within established staff and time constraints, makes changes in organization of work and assignment of work to meet emergency situations: to facilitate workflow, promote employee relations and to improve services rendered.
- →Researches and justifies to supervisor, changes that may affect costs, employee job relations, and/or restrict/expand services performed and implements the changes upon approval.
- →Receives and resolves formal grievances at the first supervisory level; resolves labor/management grievances at the first supervisory level.
- →Ensures written instructions and procedures for routine. non-routine and complex assignments are available.
- →Ensures published guidelines are clear, concise, and kept up to-date.
- →Ensures all shift documentation is submitted to the Service Desk Peer Review group.
- →Provides guidance and operational decisions to maintain a high level of systems availability, as variable, unpredictable, and unexpected changes in system loading occur.
- →Establishes and enforces work schedules to meet the needs of assigned shift, to include Compressed Work Week (CWW), night, weekend, and holiday tours of duty.
- →Determines requirements and schedules/approves overtime on a daily/weekly basis.
- →Modifies, as necessary, performance standards for subordinate employees.
- →Rates, prepares and presents employee performance appraisals and formal recognition of outstanding performance.
- →Formally and informally counsels' employees on work conduct, duty performance, work ethics, and areas that require improvement.
- →Coordinates with higher management officials and Human Resources on the retainability of personnel not performing up to standards.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Selectee is subject to background/suitability investigation.
- ✓Selected applicant will be required to complete an online onboarding process.
- ✓This position is subject to pre-employment and random drug testing.
- ✓Complete the initial online assessment and USAHire Assessment, if required.
- ✓To be considered for this position, applicants must complete all required steps in the process.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 6f9f3010-967d-4864-847a-3bc041e0ee2b
Posted via USAJobs