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Supervisory IT Specialist
Federal Aviation Administration · Posted 36 days ago
Hybrid Tutuila Island, AS $95K – $148K Apply by Jun 15, 2026 Information Technology Management ENTJINTJINTPISTJ Operations
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Incumbent will serve as the Manager of the Enterprise Operations Center (AIF-010).
What You'll Do
- →As the Enterprise Operations Center (EOC) Manager, you will serve as the operational anchor providing leadership and hands-on oversight for a continuous, 24/7/365 mission-critical IT environment.
- →In this role, you will manage workforce schedules to ensure seamless, round-the-clock shift handovers while preventing burnout and maintaining high team performance.
- →You will be responsible for mentoring and developing a multi-tiered technical team, establishing clear Key Performance Indicators (KPIs), and enforcing strict adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- →You will lead the EOC team in critical incident response frameworks and major incident monitoring, acting as the primary driver during outages.
- →This involves orchestrating rapid, cross-functional escalations and leading crisis teams to safeguard system availability and minimize Mean Time to Resolution (MTTR).
- →Following system resolutions, you will direct Root Cause Analysis (RCA) to prevent reoccurrence.
- →A key aspect of this role is translating complex technical anomalies into actionable operational intelligence, allowing you to deliver precise communications that bridge the gap between front-line technical staff and executive leadership.
- →Additionally, you will leverage enterprise-grade monitoring suites; including Application Performance Monitoring (APM), Cloud and Hybrid Infrastructure Tracking, Log Analysis, and Network Topology Monitoring to oversee IT infrastructure and sustain Business Continuity and Disaster Recovery (BC/DR) efforts.
- →You will evaluate legacy workflows using EOC performance metrics to champion continuous process improvements and enforce standardized, repeatable procedures that mitigate human error.
- →To optimize these operational frameworks, you will apply industry best practices and methodologies.
Requirements
- ✓We are not accepting applications from noncitizens.
Personality Fit
Job ID: 4897d072-6afc-4464-86cc-d61210613efa
Posted via USAJobs