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SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5)
Army National Guard Units · Posted 36 days ago
On-site Jefferson City, MO $90K – $116K Apply by Aug 24, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
This is a National Guard Title 5 Excepted Service Position. This is a Permanent GS-2210-12 SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5), Position Description Number T57023P1 and is part of the MO Directorate of Information Management.
What You'll Do
- →Operates with customer's best interests in mind.
- →Provides customer training on IT systems and processes as required.
- →Performs other duties as assigned.
- →Establishes performance standards and evaluates employee performance.
- →Reviews and recommends approval of, candidates for promotions and recognition.
- →Gives advice, counsels, or instructs individual employees, on both work and administrative matters.
- →Develops and evaluates performance standards.
- →Reviews and makes decisions on serious disciplinary actions involving employees and makes decisions on work problems presented by subordinates.
- →Determines and approves training needs and establishes formal training plans.
- →Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.
- →Maintains knowledge of expertise area through research, education, training, and on the job experiences.
- →Develops and manages customer service performance requirements.
- →Researches, evaluates and provides feedback on problematic trends and patterns on customer support requirements.
- →Develops and maintains problem tracking and resolution databases.
Requirements
- ✓This job does not have a qualification requirement that allows substitution of education for specialized experience.
Personality Fit
Job ID: 69752340-68e6-4403-ada0-572f6402f5f8
Posted via USAJobs