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SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT)
Army National Guard Units · Posted 3 days ago
On-site Bedford, MA $101K – $132K Apply by Oct 15, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number PDT57023P1 and is part of the MA ARNG G6, National Guard. This is a Non-Bargaining Unit position. The unit point of contact and contact phone for this position is: Joseph Montiverdi, 520-687-8552.
What You'll Do
- →Establishes performance standards and evaluates employee performance.
- →Reviews and recommends approval of, candidates for promotions and recognition.
- →Reviews and approves: work plans to be accomplished by subordinates; priorities and schedules for completion of work; sets broad objectives; monitors subordinate employees' performance in providing IT services; reviews accomplishments; and takes appropriate action of correction when deficiencies are noted.
- →Gives advice, counsels, or instructs individual employees, on both work and administrative matters.
- →Develops and evaluates performance standards; recommends and approves awards; hears and resolves group employee grievances or serious employee complaints.
- →Reviews and makes decisions on serious disciplinary actions involving employees and makes decisions on work problems presented by subordinates.
- →Initiates recognition and disciplinary actions for personnel.
- →Identifies and arranges for appropriate training and development opportunities.
- →Determines and approves training needs and establishes formal training plans.
- →Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.
- →Operates Service Desk IT tools, technologies and systems, ensuring the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services.
- →Serves as subject matter expert when required by demonstrating knowledge of a wide variety of IT applications, operating systems, protocols and equipment used with data/telecommunications issues when working with others.
- →Maintains knowledge of expertise area through research, education, training, and on the job experiences.
- →Develops and manages customer service performance requirements.
Personality Fit
Job ID: f5096571-aa15-4ba2-85be-5941d7c8cd25
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