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Supervisory Intake Specialist
Internal Revenue Service · Posted 44 days ago
On-site Saint Louis, MO $68K – $99K Apply by Jun 10, 2026 Financial Administration And Program ENFJENTJESTJ
Apply for this job → About the Role
WHAT IS TAXPAYER ADVOCATE SERVICE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TAS - National Taxpayer Advocate, Executive Director Case Advocacy Intake & Technical Support, Centralized Case Intake. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
What You'll Do
- →General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
- →Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- →Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
- →Give advice, counsel or instruction to employees on work and administrative matters.
- →Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
- →Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
- →Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
- →Identify developmental and training needs of employees, providing or arranging for needed development and training.
- →Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
- →The following are the job specific duties of this position.
- →You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- →Directs, schedules, and monitors daily intake operations, which include reviewing incoming Congressional requests, taxpayer correspondence, fax submissions, telephone contacts, and walk-in cases to determine if the requests meet TAS case acceptance criteria.
- →Determines phone schedules and oversees adherence using appropriate tools.
- →Provides first-line supervision over a staff of intake advocates and a lead intake advocate, exercising supervisory authorities consistent with established policies and procedures.
Requirements
- ✓Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
- ✓Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed) Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
- ✓ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.
- ✓Department of Education.
- ✓For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
- ✓Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
- ✓We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Benefits
- ★As a current IRS employee, you know the great benefits we offer.
- ★Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Personality Fit
Job ID: af87660c-0a05-451f-9f0a-0eb2dcb5ff94
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