Job Listing
Supervisory Information Technology Specialist
Library of Congress · Posted 13 days ago
Hybrid Washington, DC $144K – $187K Apply by Sep 16, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity. We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future.
What You'll Do
- →This position is located in the Service Desk Operations Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer.
- →This position is responsible for the engineering and maintenance of all end user endpoints and services (workstation, mobile, print and cloud collaboration tools etc.) within the enterprise.
- →The candidate should have expertise in endpoint configuration management technologies (Microsoft SCCM/MECM/InTune, JamfPro etc.) and have actively managed teams in the support and maintenance of such platforms.
- →Experience with cloud technologies and their relation to mobile and workstation management is essential.
- →Candidate must have experience leading teams in product lifecycle upgrades, large scale enterprise deployments and active troubleshooting and support for enterprise service disruptions.
- →The purpose of this position is to provide guidance, leadership, and supervision to those working in the section as well as matrixed project teams.
- →The incumbent(s) develops, implements, and manages high visibility enterprise-wide projects and is responsible for the success of the project(s).
- →In addition, he/she provides technical expertise in monitoring and evaluating activities covering the projects.
- →This permanent position is hybrid telework-eligible.
- →It is not eligible for 100% distant/remote telework.
- →As the Supervisory IT Specialist (Head, Service Desk Operations), you will: Supervise a group of employees performing work at or below the GS-14 level.
- →Provide administrative and technical supervision needed for accomplishing the unit's work.
- →Perform the administrative and human resource management functions relative to the staff supervised.
- →Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
Requirements
- ✓Conditions of Employment This announcement has an APPLICATION LIMIT of 200-applications.
- ✓Therefore, applicants should apply as soon as possible.
- ✓PLEASE BE ADVISED THAT THIS VACANCY ANNOUNCEMENT WILL AUTOMATICALLY CLOSE AT 11:59PM EST ON THE DATE THAT 200 APPLICATIONS HAVE BEEN RECEIVED UNDER THIS POSTING.
- ✓If the 200-application limit is not met, the job announcement will close at 11:59 pm, on Monday, September 14, 2026.
- ✓Applicants need to ensure they provide all supporting documentation at the time they apply for the vacancy announcement.
- ✓The Supervisor leads his/her staff toward meeting the Library's vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty.
- ✓To view the Library's Supervisory Core Competencies, click the following link: Supervisor Core Competencies Library of Congress employees are prohibited from using illegal drugs, including marijuana.
- ✓The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library.
- ✓In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Personality Fit
Job ID: 3ef4ae47-7a4c-47f2-9ebf-c33d0b2fc806
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